A signal isn't getting from dish to receiver.
This may be a cabling problem.
Your dish isn't picking up a signal.
Your receiver is getting a signal but it isn't processing the signal correctly.
A severe storm has temporarily interfered with the signal.

Reset your receiver by turning it off and unplugging it. Wait 15 seconds, then plug it back in and turn it on.
Check all connections on the back of your receiver starting with the SAT-IN connection and make sure they're secure.
If you can easily see your satellite dish, check to make sure that there is nothing blocking the line of sight from the dish.

If the problem persists, call customer service at 1-800-531-5000.

Defective access card.
Access card is not properly inserted.

If you have not yet activated this access card, call customer service at 1-800-531-5000 to activate it.
Reset you receiver by turning it off and unplugging it. After 15 seconds, plug it back in and turn it on.
Finally, try refreshing your service.

If the problem persists, call customer service at 1-800-531-5000.

If the channel is used for a sports event, the event either has not started or is already over.
Your service may not include this channel.
We don't transmit programming on this channel.
If you have a satellite dish with 2, 3 or 5 low noise blockers (LNBs), and you're trying to watch Spanish-language channels or HDTV channels, your receiver may not be set up to receive inputs correctly.
If you see this message on channels 380-389, it's because only a few customers are eligible to receive these channels.

Press the "guide" button on your remote to see if you were tuning to a channel number where we do not carry programming. If it does not appear in the guide, then there is no programming for that particular channel.
Check the programming schedule in the on-screen guide to see if you are tuning to a sporting event that has ended, or has yet to begin.
If you have a dish with 2, 3 or 5 LBs, go to your receiver's setup menu to make sure it is configured for inputs from this type of dish.
Reset your receiver by turning it off and unplugging it. Wait 15 seconds, then plug it back in and turn it on.
Finally, try refreshing your service.

Your receiver has not been activated for DIRECTV® service.
Your receiver has received only part of the data it needs to decode our satellite signal.

If the channel you are trying to watch is part of the programming package you subscribe to, resetting your receiver can fix the problem.
Turn off the receiver. Then unplug it from the outlet or power strip.
Wait 15 seconds, then plug your receiver back in and turn it on.
If the channel you are trying to watch is part of a subscription that has expired, renew your programming package online or call 1-800-378-3309
Finally, try refreshing your service.

If the problem persists, call customer service at 1-800-531-5000.

The channel may not be included in your programming package.
Your DIRECTV® Receiver may not have processed the programming information for this channel.

If the channel you are trying to watch is part of your programming package, resetting your receiver can fix the problem.
Turn off and unplug the receiver.
After 15 seconds, plug it back in and turn it on.
If the channel you are trying to watch is part of a subscription that has expired, renew your programming package online or call 1-800-378-3309
Finally, try refreshing your service.

If the problem persists, call customer service at 1-800-531-5000.

Your DIRECTV® Receiver may not have processed the programming information for this channel.
Your receiver has been unplugged from the power outlet or satellite dish for several weeks and has missed the monthly service renewals.

If the channel you are trying to watch is part of the programming package you subscribe to, resetting your receiver can fix the problem.
Turn off then unplug the receiver.
After 15 seconds, plug your receiver back in and turn it on.
If the channel you are trying to watch is part of a subscription that has expired, renew your programming package online or call 1-800-378-3309.
Finally, try refreshing your service.

If the problem persists, call customer service at 1-800-531-5000.

You cannot complete your order and you see this message on your screen: "For ordering information, please call customer service, ext. 733."

Your DIRECTV® Receiver is not connected to a phone line.
A phone line is connected, but the receiver is prevented from calling back by a phone line accessory, by incompatibility between the line and your receiver settings, by the settings of your Internet phone service (like Vonage) or by a faulty modem in your receiver.

Connect your DIRECTV Receiver to a phone line if it's not already connected.
If a phone line is connected, check for damage and replace if necessary. Reconnect the line, making sure each end securely snaps in place.
If you're using wireless phone jacks, reset them.
If you're using accessories that could have a defect (such as phone line splitters) remove them and plug the phone line directly into the wall.
Test the phone jack (in the wall) by temporarily disconnecting your receiver's line and plugging in a regular phone. If you don't hear a dial tone, the problem is with your wall jack.
If you have an Internet phone service provider like Vonage, you may be experiencing difficulties with that service. Contact your Internet phone service provider to walk through steps of how to adjust your settings to allow modem-based devices to work in your home.
Reset the receiver by turning it off and unplugging it for 15 seconds. To verify these steps fixed the phone connection, run a receiver system test using your remote control. Make sure no one is using the phone line, then press the menu button and look under "setup" or a similar heading. (Your system manual has more information.) If the "phone test" is okay, the ext. 733 message should clear.

If the problem persists, call customer service at 1-800-531-5000.

Your DIRECTV® Receiver may not have processed the programming information for this channel.

Reset your receiver by turning it off and unplugging it. Wait 15 seconds, then plug your receiver back in and turn it on.
Remove the access card from your receiver, and repeat the reset instructions above. Then put the access card back into the receiver.
Finally, try refreshing your service.

If the problem persists, call customer service at 1-800-531-5000.